Shipping

Your order will be shipped by courier (DPD) or by post (bpost).

A fixed rate applies for packages sent via DPD to the following countries (per box, up to 30kg´s) - these prices include VAT:

• Belgium: EUR 7,87
• Luxembourg: EUR 8,80
• The Netherlands: EUR 10,65
• France: EUR 16,30
• Germany: EUR 13,10
• United Kingdom: EUR 16,04

When adding items to your shopping cart, you can select your country. If you should forget to do this, or if your country does not appear in the list, we will contact you and confirm the shipping fees. Deliveries outside of Europe will be shipped by Belgian post (bpost).

In some cases it may be cheaper to send packages in Europe via bpost (depending on the country and weight) - we consider every individual order and keep you updated - if the shipping fees were lower than the paid amound, we will send you a refund.

We don´t charge for packaging, we only charge what the courier charges us.

Delivery with DPD can take up to 3 working days after your order has left our studio (however, we are unable to guarantee this). We can provide you with a tracking link. Your package will be shipped as soon as payment has been received. Someone needs to be present to sign for the package upon receipt.

Delivery with bpost is difficult to predict - please contact us if you should have any questions.

We always use the delivery address that appears on your order (so never a different address that is linked to your Paypal account, for instance).